Terms & Conditions

Flexi-Pass is so flexible that there are very few conditions!

• Flexi-Passes are valid for 12 months from date of purchase.
• passes can also be booked through a booking agent. And passengers can book 2 hours prior to travel on coach services.
• Flexi-Pass is non-refundable once activated.
• InterCity does not issue any refunds on unused hours
• Activation will occur when any travel reservation is made against the pass. There are no exceptions to this
  
  Note: InterCity Group highly recommends that all pass holders carry adequate travel insurance to ensure no loss should they be unable to travel after their pass has been activated
  
  
• No hotel pick ups and drop off available for pass holders
• You must make your own bookings, either through our free-calling number 0800 222 146 or on-line at least 12 hours prior to travel time. Interislander ferry bookings must be made at least 26hrs in advance. Dolphin Cruises and Tours must be booked at least 12 hours in advance.
• For your own security, trips cannot be booked without a password, so please make sure you have it handy when you book. You will be asked for your password when you make you first booking with the Flexi-Pass team or each time you book online.
• If you are cancelling a journey, you will receive a full credit of hours for the trip booked provided at least 2 hours notice is given prior to departure.
• Pass holders may travel on either InterCity or Newmans Coach Lines networks in any direction but travelling on the same service more than once in the same day is not permitted.
• Activated Flexi-Passes may be topped up at any time in increments of 5 hours. Top up hours are valid only within the existing life of the pass.
• Flexi-pass is valid for travel on InterCity and Newmans (excluding hotel pickups) operated services only. InterCity makes no guarantee of access to services operated by private operators (services not operated by InterCity or Newmans) for Flexi-Pass holders. For details on these services please see www.intercitycoach.co.nz, for our printed timetable or contact InterCity or Newmans Coach Lines direct.
• Prices are in New Zealand dollars & are subject to change at any time.
• Timetables published by InterCity Group (NZ) Limited (InterCity) or the operators of InterCity Coachlines (together, the InterCity Group) are indicative only. The InterCity Group reserves the right to alter prices and timetables and to arrange alternative transport, routes or sightseeing services without notice.
• InterCity Group products and services are sold subject to the Carriage of Goods Act 1979 and:
the terms and conditions set out on InterCity’s website (www.intercity.co.nz), and any other terms and conditions published by the actual carrier or printed on the ticket; and any special conditions specific to that fare type (InterCity Regional Coach Passes and InterCity Flexi-Pass also carry special conditions in addition to those stated in this section). The total liability of any InterCity Group member (which includes any franchisee) or any of their contractors or agents for any cost, expense, loss or liability suffered or incurred by any passenger or other person, whether as a result of wilful default, negligence or otherwise, is limited to the lesser of: proven direct compensatory damages (which does not include, without limitation, loss of profit, revenue, saving or business or exemplary, indirect or consequential damages); or the amount paid by the relevant passenger for the product or service. If a customer acquires or holds themselves out as acquiring InterCity Group products or services for the purposes of a business the provisions of the Consumer Guarantees Act 1993 will not apply.

For consumer information about the Carriage of Goods Act 1979 the Ministry of Consumer affairs offers a commentary, click here for the Ministry of Consumer Affairs web site. The information contained on the Ministry of Consumer Affairs web site is controlled by them. InterCity Group offers the link as a service, it in no way takes responsibility for the contents of the Ministry of Consumer Affairs web site.

www.consumeraffairs.govt.nz/consumerinfo/carriageofgoods.html